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The queue never stops.
We make sure it clears.

Multilingual support, helpdesk builds and ticket workflows for e-commerce brands. English, German and French cover, with Spanish, Italian and Hindi available.

Support queue
    First response under 2hIllustrative
    What we handle

    Six things that make customer experience work

    Take the whole area, or just the part that is breaking.

    01

    Multilingual support

    Live cover in English, German and French, with Spanish, Italian and Hindi available. Native tone, not machine translation.

    02

    Helpdesk build

    Gorgias or Zendesk set up from scratch. Macros, tags, routing rules and integrations wired into Shopify.

    03

    Ticket workflow design

    Rules that stop the same question arriving four hundred times a month, and route the ones that matter to a human fast.

    04

    Orders and returns

    Refunds, exchanges and RMA processed inside your policy, with the judgement to know when to bend it.

    05

    Quality and escalation

    Replies reviewed, clear escalation paths, and no ticket left sitting because nobody owned it.

    06

    CX reporting

    Volume, contact drivers and cost per contact, sent monthly in plain English with what to fix next.

    Tooling

    Platforms we work in every day

    GorgiasZendeskShopifyReamazeIntercomLoop ReturnsAftershipKlaviyo
    Other services

    The rest of what we do

    Get in touch

    Tell us what you need built

    Fifteen minutes, no slide deck. Send the details and we come back within one business day. If we are not the right fit we will say so on the call.

    Prefer to book a time? Pick a slot that suits you.

    No spam. We only use your details to answer this enquiry.